Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item upon Frenchy's approval.

Refunds

Due to the nature of the item, sales are FINAL on purchases. No refunds. Please take your measurements and select options very carefully. I will make your custom wig according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for unachievable color choices caused by picture quality or hair quality if not purchased from Frenchy, we cannot guarantee the quality of the hair and achievable color choice. If you are looking for a very specific color, We strongly recommend sending the exact color choice and brand.

Deposits Non-Refundable

Once your deposit is paid, work begins on your purchase. Due to the custom nature of Frenchkissed wigs, deposits are non-refundable and credit can not be applied to future purchases.

You can always contact us for any return question at frenchkissedbyfrenchy@gmail.com.